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Aircall

Aircall

AI-powered customer communications platform unifying channels, automating tasks, and providing insights for sales and support teams.

image of Aircall

Introduction

Information

Publisher
Dazui
Websiteaircall.io
Published date2025/11/06

Categories

CRM Tools
Workflow Automation
Collaboration Tools

Tags

AI-Powered
Real-Time Collaboration
Cross-Platform
Cloud Sync
Team
Enterprise
Professional

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Aircall is an intelligent customer communications platform designed to transform how businesses handle customer interactions. It combines voice, messaging, and AI capabilities into a unified system that integrates seamlessly with existing business tools.

Key Features

AI Voice Agents: Automatically handle and qualify inbound calls 24/7
AI Assist: Real-time conversation intelligence with AI-powered workflows
WhatsApp Integration: Unified hub for calls, texts, and WhatsApp messages
200+ Integrations: Native connections with Salesforce, HubSpot, Zendesk, and other popular CRMs and helpdesks
Call Center Analytics: Monitor metrics and improve team performance
Power Dialer: Optimize outbound calling for sales teams
IVR Systems: Customizable interactive voice response menus
Call Routing: Smart routing based on agent skills and language capabilities

Target Users

Sales teams looking to improve connection rates and close more deals
Customer support teams aiming for better resolution rates
Small to large businesses across various industries including e-commerce, education, healthcare, and financial services
Remote and distributed teams requiring flexible communication solutions

Unique Selling Points

Combines traditional phone system reliability with modern AI capabilities
Unified platform for multiple communication channels
Quick setup with no hardware requirements
Trusted by 22,000+ companies worldwide
Recognized as G2 Call Contact Center Leader